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Sending Messages Through the Coordinator Dashboard

Updated

Sending Messages Through the Coordinator Dashboard

Communicating with class members is an important part of leading a successful Financial Peace University class. The Coordinator Dashboard includes messaging tools that allow you to send announcements, reminders, and other class-related communications directly to your participants.

This article explains how messaging works, who can receive messages, available message types, and important details to know before sending communications.

Send a Message to Your Class

To send a message from your Coordinator Dashboard:

  1. Sign in to your Coordinator Dashboard.
  2. Select the class you'd like to manage.
  3. Click the Message tab.
  4. Compose a new message or select an existing template.
  5. Select the appropriate recipients.
  6. Click Send Message.

Once sent, recipients will receive the message through the delivery method associated with their account and notification settings.

Using Message Templates

The Dashboard provides pre-built message templates to help you communicate common updates more efficiently.

Templates can be useful for:

  • Weekly class reminders
  • Welcome messages
  • Session follow-ups
  • Event announcements
  • Last-minute schedule changes

You can review the template content before sending to ensure it matches your class needs.

Best Practices for Class Communication

To help keep participants engaged:

  • Send reminders 24–48 hours before each class meeting.
  • Communicate schedule changes as soon as possible.
  • Keep messages short and easy to scan.
  • Include important dates, times, and locations when relevant.
  • Avoid sending excessive messages that could cause participants to ignore future communications.
  • Review your message before sending to confirm accuracy.

Regular communication helps participants stay informed and connected throughout the course.

Message Delivery Expectations

After a message is sent:

  • Delivery timing may vary slightly depending on the recipient's notification settings.
  • Participants must have valid contact information associated with their account to receive communications.
  • Coordinators cannot force delivery if a participant has disabled certain notifications.
  • Sent messages cannot be recalled after delivery.

If a participant reports not receiving a message, ask them to verify their account information and notification preferences.

Need more help?

If you're experiencing issues sending messages or have questions about participant communications, contact the team for assistance.

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